Kathy Keene
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feb 20th

EXCELerated: Managing Team Members' Complaints

Event Date: February, 20 2015

Event Times: 8:00 am to 12:00 pm

This session shows how to resolve simple complaints and identify the hidden agendas that so often underlie chronic grievances. Gain an understanding of why all team member complaints must be dealt with rather than ignored or dismissed. Identify techniques used to determine underlying problems. Discover why team members may misunderstand the actual problem or workplace difficulty.
D.J. Bordini Center 5 Systems Drive Appleton, WI 54912

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